Additional Information

Additional Information
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Create A Little Magic

Shipping & Returns

 

Shipping & Returns Policy

 

Create A Little Magic only ships to South Africa. Create A Little Magic in general ships with The Courier Guy for all domestic orders within South Africa. Orders placed through Create A Little Magic supplies on normal business days are processed and shipped as soon as possible, usually within 48 hours from the time the order is placed and payment has been received, subject to availability of stock, i.e. expected date of delivery, for domestic orders will be 5-10 working days from date of confirmation of order. Orders paid with a cheque deposit will only be shipped, once the funds have been cleared by Create A Little Magic bankers. Orders placed on weekends or South African public holidays are processed and shipped within 48 hours following the weekend or holiday. When an order is dispatched a validation email will confirm shipment including any applicable tracking numbers. Risk of loss passes from Create A Little Magic to the shipping carrier, upon delivery of any item(s) to such carrier. Orders not paid for within 5 working days will be cancelled.

 

Calculating Costs and Shipment of Backordered Items

 

Shipping costs for orders placed on the Create A Little Magic website are calculated based on the following criteria: chosen shipping method, total product order weight or volumetric weight, destination country and zip or postal code. Create A Little Magic ordinarily utilises shipping methods such as The Courier Guy for its shipping needs, and charges the most current standard shipping rates. If your order consists of items that are in stock (no backordered items) you will be charged an inclusive shipping and handling fee based on the criteria listed in the paragraph above. If an order contains both in stock and backordered products your shipment will be delayed until the backordered items become available. For this reason Create A Little Magic suggests that our customers order backordered items separately from other items. If you do choose to order backordered items as part of a multi-item order you will be charged for all items, plus your chosen shipping option, simultaneously. If one or more items are on backorder, the shipping method chosen at the time of purchase will be utilised once all items are received in the warehouse.

 

Returns & Refunds

Create A Little Magic accepts the return of unopened items (with all seals intact) that were purchased and fulfilled through the Create A Little Magic website only. Items must be received by/delivered to Create A Little Magic within fourteen (14) days of the original delivery date. Customers will be refunded the cost of the original purchase, excluding the initial shipping and handling fees. An additional administration fee of 15% will be levied on the original invoice amount. The customer is responsible for any shipping and handling costs required to return items to Create A Little Magic. In circumstances where an order error was made by Create A Little Magic, such as dispatching an incorrect or faulty item, a full refund of the item cost plus shipping and handling costs to return these items will be covered by Create A Little Magic. Refunds will not be issued with regards to: Items returned to Create A Little Magic after the fourteen (14) days return period, items which have been opened, marked, painted rooted or damaged and/or with any broken seals or in any way making them unfit for resale, items purchased through other online or other retailers (not Create A Little Magic). Books and Magazines are not returnable. Items must be returned in their original packaging/containers.

 

How and When Refunds Are Processed

Customers whose returns meet the guidelines outlined in Returns & Refunds will receive a refund of the cost of returned items less a 15% administration fee, calculated on the original amount invoiced. The customer is responsible for return shipping and return shipping costs to Create A Little Magic. Returns are processed within 3-5 business days after receipt of the returned item(s). Customers will be refunded in a similar fashion in which payment was originally received, when doing their purchase of the returned items. Please ensure that you submit your original order information, by completing our Return Application, along with a daytime phone number you can be reached at, in case Create A Little Magic needs to contact you for further information.

 

Return Application

Please complete this application in its entirety when returning an item(s). If the returned item(s) were ordered on separate orders, kindly complete individual applications for the different order/invoice numbers.

 

RETURN APPLICATION

1. Original Order Information

  • Order/invoice no:

 

  • Date of order:

 

  • Name Item(s) Shipped To:

 

2. Your Details

  • Name:

 

  • Email:

 

  • Contact phone no:

 

3. Item(s) Returned

  • No of item(s) returned:

 

  • Description of item(s)

 

  •  

 

  •  

 

  •  

 

  •  

 

  •  

 

4. Reason For Returning Item(s)

Please indicate

    • The item was damaged, NOT due to shipping.

 

    • The items was damaged during shipping

 

    • I received the wrong item. This is not what I ordered.

 

    • I cancelled my order after it was shipped.

 

    • Other, please give details:

 

 

 

5. Damaged Item(s) - Would you prefer a replacement?

  • Yes please.

 

  • No thank you. Just a refund.

 

6.Your Bank Account Details (if your original payment was not done via your credit card)

  • Name of Bank:

 

  • Name of Account Holder:

 

  • Account no:

 

  • Branch no (6 digit code):

 

     

 

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps.

  • Pack the items along with the packing slip (the receipt included in the box with your item(s)) securely in a parcel. You may use the box the item(s) originally arrived in, or another box, if you prefer. Please include a phone number where you may be reached in case we need to contact you regarding your refund.
  • Courier/post the parcel to:

Create A Little Magic (Attention: Customer Services)

P.O.Box 8649

Edenglen

1613

South Africa

  • It is your responsibility to ship the product back to Create A Little Magic and pay the shipping and handling fee to do so.

 

 

Cancellation Policy

You may cancel your order for any item(s) within 24 hours of placing the order provided the order has not entered the shipping process. If you wish to cancel your order after it has shipped it will need to be returned following the Returns & Refunds guidelines outlined above.

Please note: The 24-hour cancellation policy does NOT apply to Speed Services.

 

International Shipments

Create A Little Magic does not ship internationally at this stage.

Orders with Create A Little Magic for shipment to countries outside South Africa may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is solely responsible for any and all fees levied by their country’s authorities. Create A Little Magic does not collect these fees, nor is Create A Little Magic Supplies responsible for the payment of taxes, customs duties and fees levied by the recipient's destination country’s authorities. International customers may wish to verify whether the destination country imposes taxes and/or custom duties on international shipments before placing an order with Create A Little Magic Supplies.